How do I enter the Superdraw?
You can enter by buying tickets/entries. These will either have been sent to you or you might have seen an advert somewhere. They can be purchased at the Fundraising Centre, by clicking the button below or by ringing the hotline 0370 050 1693. Each entry costs £1 and you can buy up to 20 tickets.
What is the link between the Superdraw and the Claire House Lottery?
The Superdraw is a part of the weekly lottery. For one week only we have boosted the prize pot and allowed people to buy additional tickets. This means that current lottery players can buy extra tickets for this week and non-members can also buy one-off tickets for a chance to win the prizes on offer.
I already play your lottery – can I take part in the Superdraw?
Yes, absolutely! Your existing entries will automatically go in the Superdraw on 26th April, and you are able to buy more that week if you like. You can buy them online, by ringing 0370 050 1693 or by calling into the Fundraising Centre at the Hospice.
I already play your lottery, but I don’t want to buy any additional entries for the Superdraw. Is this ok?
Of course. You don’t have to do anything different to normal and you’ll still be in with a chance to win.
I’m not a member of your lottery at the moment – can I take part in the Superdraw?
Yes, definitely! You can enter the Superdraw without needing to be a weekly lottery subscriber. Entries cost £1 each and you are eligible to win any of the prizes on offer.
I’ve really liked being part of the Superdraw and I’d like to join the lottery. How can I do this?
Fabulous! You can sign up online, via our lottery hotline on 0370 050 1693 or by contacting the Fundraising centre on 0151 343 0883.
Are my entries eligible for Gift Aid?
Unfortunately, as with any charity fundraising lottery, entries are not eligible for Gift Aid. We can however, claim Gift Aid on donations.
To make a one-off cash donation to Claire House, please click here.
How do I find out if I have won?
All winners will have their prize cheques sent out automatically by post on the day of the draw. This is why it’s really important that we have full contact details for you so there is no delay in getting your winning cheque to you. We’ll also try and call the jackpot winner on the day to pass on the good news!
How do I claim a prize?
There is no need for you to claim a prize. All winners will have their prize cheques sent out automatically by post on the day of the draw. This is why it’s really important that we have full contact details for you so there is no delay in getting your winning cheque to you.
Can you guarantee the Superdraw is fair?
Yes, every £1 entry has an equal chance of winning, and the winning numbers are drawn at random.
Is the Superdraw legal?
Yes, we operate in compliance with all Gambling Commission (the UK regulatory body concerned with lotteries) requirements and UK Gambling law. The lottery is administered by a certified External Lottery Manager. For further information, please see our Lottery Rules page.
What is the minimum age requirement to enter?
You must be over the age of 16 to enter the Superdraw. We may ask you for your date of birth and relevant ID to prove that you are over 16 and therefore allowed to take part.
I’m uncomfortable with the fact that Claire House raises money through gambling
We realise that raising money this way is not for everyone, this is why the Superdraw and the Claire House Lottery are entirely optional. However, money raised through our lottery provides really important and sustainable income for the hospice. Since it began in 2011, our lottery has raised more than £1 million, which has helped many local children and their families when they have needed it most.
I need some advice on the effects of gambling. Can you help?
To speak to someone about a gambling problem, please contact the Gamble Aware confidential helpline on 0808 8020 133 or visit their website www.begambleaware.org.uk for further information.
How do you promote responsible gambling?
We are members of both the Hospice Lotteries Association (HLA) and the Lotteries Council and we are committed to using our lottery to raise vital funds for the hospice in a responsible way. As members of these bodies we support:
Players in difficulty with gambling are encouraged to seek help from these organisations and to talk to us if self-exclusion is required.
Who do I contact if I have any further questions?
For questions about the lottery or your lottery membership, please call our Lottery Helpline: 0370 050 1693 (Mon – Fri 9am – 5pm)
Or you can email us: firstname.lastname@example.org
To contact the fundraising team at Claire House to find out other ways to support us, please call our fundraising office number: 0151 343 0883
To contact the hospice please call: 0151 334 4626