1. These Terms and Conditions are the Claire House Superdraw rules. By entering the Claire House Superdraw, all entrants agree to be bound by these rules.
2. The Claire House Superdraw is being promoted by and on behalf of Claire House Children’s Hospice.
3. For the purpose of the Gambling Act 2005, the Claire House Superdraw is defined as a “Society Lottery”.
4. This lottery is licensed by the Gambling Commission.
5. To enter the Claire House Superdraw you must be a resident of Great Britain (excluding Northern Ireland) and aged 16 (sixteen) years or over.
6. There will be one winner of a cash prize to the value of £5000. 28 other prizes will also be available – 4 x £250, 4 x £25, 20 x £5.
7. All tickets will be priced at face value.
8. All lottery entry sales are final and no refunds will be made at any time. All entrants acknowledge that their payment to enter the lottery does not guarantee that they will win a prize.
9. Claire House Children’s Hospice reserves the right in exceptional and unforeseen circumstances to amend any prize acquired for the Claire House Superdraw for a similar prize at Claire House Children’s Hospice absolute discretion.
10. There are no alternatives to the prizes offered and no interest is payable.
11. Full payment for each ticket must be received either in the form of cash or cleared funds before the ticket can be entered into the draw. Only tickets for which full payment has been received either in the form of cash or cleared funds are eligible to win the prize.
12. The winners of the Claire House Superdraw prize will be notified in person, by telephone, email or by letter.
13. All entrants are solely responsible to provide Claire House Children’s Hospice with their accurate and up-to-date contact details and Claire House Children’s Hospice will in no way be liable for any failure or inability to contact any entrant due to any errors, omissions or inaccuracies in the contact details that the entrant has provided. In the event that an entrant changes their contact details, they will be solely responsible for advising Claire House Children’s Hospice of the change.
14. If Claire House Children’s Hospice is not able to contact a winner about his or her prize, the prize will be offered to another entrant.
15. By accepting the prize, the winner agrees to take part in promotional activity with Claire House Children’s Hospice and Claire House Children’s Hospice reserves the right to use the name of the winner, their photograph and audio and/or visual recordings of them in any publicity unless prior notification has been received.
16. Records of tickets sold and financial records will be retained by Claire House Children’s Hospice for at least three years.
17. Records of tickets returned and unsold will be retained by Claire House Children’s Hospice for at least one year.
18. Accurate records showing total proceeds, percentage of proceeds used for prizes, amount of proceeds taken up by expenses and total number of sold and unsold lottery tickets will be sent to the Gambling Commission within three months of the date of the lottery.
19. Claire House Children’s Hospice shall not be liable to the entrant for any loss or damage suffered or arising from:-
- any delays or failures in the postal service or other delivery method used by Claire House Children’s Hospice or the entrant
- any delays or failures in any software or other systems used by Claire House Children’s Hospice for the administration of the lottery
- any delays or failures in the banking system used by Claire House Children’s Hospice or the entrant
- any failure to enter a chance into the draw
- any event beyond the reasonable control of Claire House Children’s Hospice
20. Lottery tickets received after the closing date will be assumed to be a donation to Claire House Children’s Hospice.
21. The Claire House Superdraw is being promoted by Claire House Children’s Hospice.
22. The Claire House Superdraw winner will be determined by the first eligible ticket being ‘drawn’ in the presence of the promoter or his/her authorised representative.
23. If for any reason the Claire House Superdraw draw date needs to be deferred from that stated on the Lottery ticket, all reasonable steps will be taken to ensure participants are made aware of the changes.
24. Nothing within these terms and conditions shall create or should be construed as creating any form of contract between any entrant and Claire House Children’s Hospice.
25. An instruction to be self excluded, as defined in the Gambling Act 2005, from the Claire House Superdraw may be submitted in writing, emailed or telephoned through to the Donor Development Manager at the Fundraising office. Customers wishing to use this facility will not be able to re-join any Lottery for a minimum of 6 months from the date of exclusion.
26. Any complaints relating to the Claire House Superdraw should be sent in writing to the Individual Giving Manager at Claire House Children’s Hospice giving full details of the complaint and supporting documentation.
27. In the event of any unresolved complaints/disputes, these will be referred to an independent third party: The Independent Betting Adjudication Service (IBAS). Customers whose disputes are not resolved to their satisfaction by use of the complaints procedure may refer those disputes to IBAS. The decision of IBAS may, but need not, be binding on the Hospice and customer. For more details of the service operated by IBAS visit their website at www.ibas-uk.com or telephone 020 7347 5883. You can also write to IBAS at: PO Box 62639, London, EC3P 3AS.
28. Claire House Children’s Hospice is committed to protecting the entrant’s privacy. Data that is collected from the entrant is used lawfully in accordance with the Data Protection Act 1998 and is used solely for the purpose of processing Lottery chances and informing winners that they have won a prize.
29. If players opt in they will receive marketing information which is sent from time to time by Claire House Children’s Hospice.
30. Any entrant has the right to access the information held about them. To obtain this information, please contact Claire House Children’s Hospice in writing.
31. Claire House Children’s Hospice will not sell, rent or grant access of any personal data to any third party without express prior permission.
32. The Claire House Superdraw is a form of gambling. Participants are encouraged to gamble sensibly.
33. Claire House Children’s Hospice is committed to promoting socially responsible gambling. Claire House Children’s Hospice is a member of the Hospice Lotteries Association (HLA) who financially contributes to the Responsible Gambling Trust www.responsiblegamblingtrust.org.uk, a charitable organisation that is committed to minimising gambling-related harm and GAMCARE www.gamcare.org.uk , the leading national provider of information, advice, support and free counselling for the prevention and treatment of problem gambling. The HLA has a dedicated web page link to The Responsible Gambling Trust and also to GAMCARE at www.hospicelotteries.org.uk/responsible-gambling. Further information can be found on the BeGambleAware website www.begambleaware.org.uk.
34. Claire House Children’s Hospice reserves the right to amend these rules at any time, giving 28 days notice of any changes to the Gambling Commission before these amendments will take effect. If Claire House Children’s Hospice amends these rules, it will publish the amended rules on the Hospice website. Copies will also be available on written request.
35. Claire House Children’s Hospice reserves the right to disqualify any entrant if it has reasonable grounds to believe the entrant has breached any of these rules.
36. On request, a copy of the Terms & Conditions will be made available to an entrant(s) to the Claire House Superdraw.
37. A copy of these rules may be obtained by sending a stamped addressed envelope to Claire House Children’s Hospice.